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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
How to copy a drawing element in the editor?
What are the .presso files?
Others
Installation
9
How to deploy Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to uninstall Screenpresso?
How to update to the latest version of Screenpresso?
How to install Screenpresso?
Licensing
39
How many licenses do I need?
Upgrades
Can I use the free version at the office?
Is payment secured?
Upgrades
How to retrieve my activation key/license key?
How to transfer a license?
Can I order using a purchase order?
Upgrades
What is the update policy?
Upgrades
What are the minimum system requirements?
Others
How long does it take to get the license?
How to activate Screenpresso PRO?
Installation
Others
9
Which folders are used?
When does Screenpresso connect to the Internet?
Is Apple Mac OS X supported?
Memory usage?
What are the minimum system requirements?
Licensing
What are the .presso files?
Built-in Editor
Screenshot
6
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Can I change ‘PrintScreen’ shortcut key?
How to change default image’s definition (DPI)?
Why my screen capture is overly bright?
Troubleshooting
Scaling issue
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
8
Screenpresso crashes at startup, what should I do?
Screenpresso does not start with windows
What are the installed .NET versions?
Why shortcut [print screen] key does not always work?
The request was aborted: Could not create a SSL/TLS secured channel
Issue under Windows N
Why my screen turns BLACK when I start a screen capture?
Screenshot
Why my screen capture is overly bright?
Screenshot
Upgrades
13
How many licenses do I need?
Licensing
Is payment secured?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
support.categories.upgrades
3
Video capture
4
Recorded sound is garbled?
Why is the screen dimmed outside of the recording area ?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Can I record a movie?
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