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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
What are the .presso files?
Others
How to copy a drawing element in the editor?
Installation
10
How to configure Linear integration with Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to uninstall Screenpresso?
How to install Screenpresso?
How to update to the latest version of Screenpresso?
How to deploy Screenpresso?
Licensing
39
Can I use the free version at the office?
How to transfer a license?
What are the minimum system requirements?
Others
Is payment secured?
Upgrades
Can I order using a purchase order?
Upgrades
What is the update policy?
Upgrades
How long does it take to get the license?
How to retrieve my activation key/license key?
How many licenses do I need?
Upgrades
How to activate Screenpresso PRO?
Installation
Others
9
What are the .presso files?
Built-in Editor
What are the minimum system requirements?
Licensing
When does Screenpresso connect to the Internet?
Which folders are used?
Is Apple Mac OS X supported?
Memory usage?
Screenshot
6
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Can I change ‘PrintScreen’ shortcut key?
How to change default image’s definition (DPI)?
Why my screen capture is overly bright?
Troubleshooting
Scaling issue
Troubleshooting
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
Troubleshooting
12
Why my screen turns BLACK when I start a screen capture?
Screenshot
Why my screen capture is overly bright?
Screenshot
Scaling issue
Screenshot
Windows' snipping tool stealing Print Screen key shortcut
Screenshot
Screenpresso crashes at startup, what should I do?
Screenpresso does not start with windows
Issue under Windows N
Why shortcut [print screen] key does not always work?
The request was aborted: Could not create a SSL/TLS secured channel
What are the installed .NET versions?
Recorded sound is garbled?
Video capture
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Video capture
Upgrades
13
Is payment secured?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
How many licenses do I need?
Licensing
support.categories.upgrades
3
Video capture
4
Why is the screen dimmed outside of the recording area ?
Can I record a movie?
Recorded sound is garbled?
Troubleshooting
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Troubleshooting
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